SHAHAN AHMED; ANISUR RAHMAN; MD ASHRAFUZZAMAN. A SYSTEMATIC REVIEW OF AI AND MACHINE LEARNING-DRIVEN IT SUPPORT SYSTEMS: ENHANCING EFFICIENCY AND AUTOMATION IN TECHNICAL SERVICE MANAGEMENT. American Journal of Scholarly Research and Innovation, [S. l.], v. 2, n. 02, p. 75–101, 2023. DOI: 10.63125/fd34sr03. Disponível em: https://researchinnovationjournal.com/index.php/AJSRI/article/view/22. Acesso em: 27 sep. 2025.